Refunds and Reports

Refund eligibility, what to do when a product does not work, and how to report a product or seller on Qxel.

Refunds#

Because Qxel sells digital products, refunds are available in specific cases:

• The product file has errors and does not work.
• The product does not match its description.

For full terms, read the Refund Policy.

If a product does not work#

1. Contact the seller using the contact option on the product page.
2. If it is not resolved, email [email protected] within 7 days of purchase.
3. Include screenshots or details of the problem, plus your order or transaction details.

Report a product#

Use the Report icon (flag symbol) on the product page and describe your concern. Our moderation team reviews reports within 24 hours. If a product breaks our policies, it is removed and appropriate action is taken against the seller.

Report a seller#

Use Report User on the seller's profile page, or email [email protected] with details.

Report a security issue#

Email [email protected] with the details.